bitji's Terms & Conditions

bitji (hereinafter referred to as the "Platform" or "we") is an online gaming platform that provides slot games, live casino, sports betting, and various other gaming services for players in Bangladesh. By using this website, registering, or accessing any service, you agree to be bound by these Terms & Conditions.

If you disagree with any part of these terms, please refrain from using our platform. These terms may be updated from time to time and the latest version will always be available on this page. For significant changes, we will notify registered users by email or through platform notifications.

bitji is committed to ensuring a safe and reliable gaming environment. We use SSL encryption and apply independently verified Random Number Generator (RNG) technology to ensure fair play.

To open an account and use the gaming services on the bitji platform, the following requirements must be met:

• You must be at least 21 (twenty-one) years of age.
• You must complete registration with valid personal information.
• One person may operate only one account. Opening multiple accounts is strictly prohibited.
• You must register under your own name; opening an account on behalf of someone else or under a false identity is not permitted.
• Your bank account or mobile banking account must be registered in your own name.

It is your responsibility to keep the information provided at registration accurate, complete, and up to date. If any information changes, you must notify the bitji support team immediately. Registering with false or incomplete information may result in the account being suspended or closed at any time, and all balances may be forfeited.

It is your own responsibility to keep your bitji account secure. Please follow the guidelines below:

• Never share your login credentials (username and password) with anyone.
• Use a strong password — combining uppercase letters, lowercase letters, numbers, and special characters.
• Always log out after using a public or shared device.
• If you suspect your account is being used without authorization, contact us immediately at [email protected].

bitji will not be held responsible for unauthorized use of an account unless it results from our own fault. Every login session will be treated as your own activity.

bitji provides convenient payment methods for players in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

Supported Payment Methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major commercial banks such as BRAC Bank, Dutch-Bangla Bank, and Islami Bank).

• Minimum Deposit: ৳500 (per method).
• Minimum Withdrawal: ৳800.
• Withdrawal Time: Processing is generally completed within 30 minutes to 3 hours.

Withdrawal requests will only be sent to the payment account used at the time of deposit, which must be registered in the account holder's own name. Transferring funds to a third-party account is not possible.

bitji's welcome bonus and other promotional offers are subject to the following terms:

• Welcome Bonus: 100% bonus on the first deposit up to ৳20,000. For example: a ৳1,000 deposit receives a ৳1,000 bonus, giving a total balance of ৳2,000.
• Wagering Requirement: A 15x wagering requirement applies to the bonus amount. Example: for a ৳1,000 bonus, a total of ৳15,000 must be wagered before withdrawal (calculated on the bonus amount only, not the deposit plus bonus).
• Each bonus offer has its own expiry period; expired bonuses will be cancelled automatically.
• If the deposit is withdrawn before meeting the bonus conditions, the bonus and any winnings earned from it will be cancelled.
• bitji reserves the right to suspend accounts and forfeit bonuses in cases of bonus abuse through multiple accounts or by exploiting any technical error.

For any questions about bonuses, contact us via our 24/7 live chat or at [email protected].

bitji's VIP program has five tiers. Each tier offers weekly cashback and special benefits:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.7% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.
• Diamond: Up to 1.2% weekly cashback.

VIP tier advancement depends on your regular activity and gaming history on the platform. bitji reserves the right to change the VIP program terms or discontinue the program, with prior notice to registered members.

bitji maintains the highest standards to ensure fair play. The following are strictly prohibited:

• Any form of fraud, manipulation, or deceptive activity.
• Playing games using bots, scripts, or automated software.
• Exploiting any technical error or bug; if you encounter such an issue, notify support immediately.
• Attempting to gain an unfair advantage by colluding with other players.
• Using the platform for money laundering or any other illegal financial activity.

If such activity is detected, bitji will immediately suspend or close the account, forfeit all winnings and balances, and notify law enforcement if necessary.

Game outcomes are determined entirely by a Random Number Generator (RNG). bitji does not influence the outcome of any game and ensures equal opportunity for all players.

The following rules apply when using the sports betting service on bitji:

• All bets cannot be changed after confirmation.
• If an event is postponed or cancelled, bets on that event will generally be voided and the stake returned; however, specific rules apply for each sport.
• Bets will not be accepted on suspended markets; bets already accepted will remain valid.
• bitji reserves the right to void bets accepted at odds that were displayed incorrectly due to a technical issue.

For example, in a cricket match such as Bangladesh vs India, you can bet on various markets including wickets, runs, or match result. For more details on betting markets and rules, visit the Cricket page.

bitji takes responsible gaming very seriously. Gaming is a recreational activity — it should never be considered a reliable source of income.

• You can set deposit limits, betting limits, or session limits for yourself.
• A temporary account suspension (self-exclusion) facility is available if needed.
• If you feel that gaming is harming you or your family, please seek help.

For complete information on responsible gaming, visit our Responsible Gaming page.

bitji gives the highest priority to protecting your personal information. We collect:

• Personal information provided at registration (name, email, phone number, etc.).
• Transaction information and gaming history.
• Device information and IP address (for security and fraud prevention).

We do not sell your information to third parties. However, information may be shared with partner organizations necessary for service delivery and with authorities as required by law. Read our Privacy Policy for more details.

bitji may suspend or close your account in the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Suspicion of fraud or money laundering.
• Providing a false identity or documents.
• The account remaining inactive for an extended period (generally more than 12 months).
• At your own request.

To close your account yourself, email [email protected]. You will be given the opportunity to withdraw any valid balance before the account is closed, unless an active investigation is ongoing.

bitji accepts no liability in the following cases:

• A game session being interrupted due to internet connectivity issues or a technical fault with your device.
• Loss resulting from sharing your password or account information with someone else.
• Service being temporarily unavailable due to unexpected server maintenance or technical disruption.
• Delayed transactions caused by third-party payment providers.

bitji strives to maintain the highest service standards through the platform but cannot guarantee completely uninterrupted service. Users will be notified in advance of significant maintenance.

If you have a dispute or complaint, please follow the steps below:

• Step 1: Contact our support team via 24/7 live chat. Common issues are resolved immediately.
• Step 2: If the issue is not resolved via live chat, email [email protected] with a detailed description. We will respond as quickly as possible.
• Step 3: If a satisfactory resolution is not reached by email either, the dispute will be escalated to our senior management team.

When submitting a complaint, please include your account ID, a description of the issue, and the date and time. This will help us resolve it faster.

All content on the bitji platform — logos, designs, graphics, software, text, and other materials — is the intellectual property of bitji or its licensees. Copying, distributing, or commercially using these materials without written permission is prohibited.

Games and related materials from game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, and others) are subject to their own respective copyrights.

bitji reserves the right to change these Terms & Conditions at any time. For significant changes:

• Registered users will be notified by email or through platform notifications.
• Continuing to use the platform after updated terms are published will be taken as your agreement to the new terms.
• The latest version will always be available on this page.

If you have any questions about these Terms & Conditions, please contact us:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English.
• Email: [email protected]

We are committed to ensuring a safe, transparent, and enjoyable gaming environment for all our players. Welcome to bitji.