All your questions about bitji, answered here

Yes, players on bitji can set their own daily, weekly, or monthly deposit limits. These limits can be increased or decreased according to your preference. Decreasing a limit takes effect immediately, but increasing one has a waiting period so you can make a considered decision. Contact our support team to use this feature.

A cooling-off period is a temporary break during which deposits and betting on your account are paused. It can typically last anywhere from 24 hours to several weeks. To activate this feature on bitji, contact support via live chat or email. Once the break begins, it stays in effect automatically.

Self-exclusion means voluntarily closing your account completely for a set period of time. During this period, logging in or carrying out any activity is not possible. On bitji, you can request exclusion for any duration — short-term or long-term. A permanent closure request is also possible. Our support team will assist you through the process.

If you have any concerns about gaming, first visit bitji's responsible gaming page, where detailed guidance is available. You can also talk to a family member or someone you trust. bitji's support team is always there to help you take the necessary steps.

Some common signs are: spending more than your budget, repeatedly playing to recover losses, feeling restless when not gaming, losing focus on family or work, and lying about your gambling. If you notice these signs, contact the support team without delay and set the limits you need.

No. bitji is for people aged 21 and above only. Age is confirmed during verification, and if an underage account is identified it is closed immediately. Enjoy online gaming responsibly and keep minors away from it.

The verification process ensures the security of your account and prevents unauthorized access. It is also necessary to maintain a fair and proper gaming environment on the platform. bitji always keeps your information secure through SSL encryption, so submitting documents is completely safe.

There is no need to panic if verification is rejected. It usually happens when a document is unclear, expired, or photographed from the wrong angle. Contact the support team and they will let you know exactly what the issue is. Resubmitting the correct, clear documents will then complete the verification.

Yes, this is very important. The name registered on your bitji account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, the withdrawal request cannot be processed and verification may be rejected. So make sure you provide the correct name at the time of registration.

All documents submitted to bitji are stored through SSL encryption. This information is not shared with any third party. According to our privacy policy, information is used only for account verification and security. Visit the privacy policy page to learn more.

The minimum deposit amount on bitji is ৳500 for all methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, the same minimum applies. You can enjoy bonus benefits even with a small deposit.

bitji does not charge any deposit fees of its own. However, your mobile banking service or bank may apply a small transaction charge according to their own rules. That charge belongs to the relevant service provider, not bitji. Contact your mobile banking app or bank to find out about specific charges.

In most cases a deposit is added to the account almost instantly. If it does not arrive within a short time, first save the transaction reference number or a screenshot. Then let the support team know via live chat. They will verify it quickly and resolve the issue.

bitji currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. The minimum deposit is ৳500 for all methods.

To deposit with Nagad, first log in to your bitji account and go to the deposit section. Select Nagad and enter the amount following the instructions shown. Confirm the payment using the Nagad app or USSD code. Once the transaction is complete, the balance will be added to your account.

The minimum withdrawal amount on bitji is ৳800. Contact the support team to learn about the maximum limit, as it may depend on your account type and VIP level. Your account must be verified to make a withdrawal, and the name used must match the name on your payment method.

Withdrawals on bitji generally take between 30 minutes and 3 hours to complete. Bank transfers may take a bit longer. If more than 3 hours have passed and you have not received the money, contact the support team with your withdrawal reference number.

A few common reasons for a pending withdrawal are: account verification not yet completed, wagering requirements on a bonus not yet met, or some inconsistency in the details. If all conditions are met and it is still pending, let the support team know the details — they will resolve it quickly.

No, wagering requirements must be met before withdrawing winnings from a bonus. The welcome bonus on bitji has a wagering multiplier of 15x and applies only to the bonus amount. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳15,000 in bets before withdrawing. Once the requirements are met, the winnings can be withdrawn normally.