bitji's Privacy Policy
bitji describes in full transparency how your personal information is collected, stored, and used in this policy.
Opening Statement
bitji ("we", "us", or "the platform") places the highest priority on the privacy of its users. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, and how we keep it secure when you use bitji's website and services.
This policy applies to all bitji services — including website browsing, account registration, gaming activity, and customer support. By continuing to use our services, you are considered to have accepted the terms of this policy. We recommend that you read this document carefully and contact our support team if you have any questions.
What Information We Collect
bitji only collects information that is necessary to provide safe and effective platform services. We collect information in the following categories:
Identity & Contact Information
Information you provide when opening an account, such as:
- Full name and date of birth
- Email address and mobile number
- Current residential address
- National ID or passport number (if required for age verification)
Financial & Payment Information
Information required to process transactions, such as:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
Note: All financial information is collected and processed through full SSL encryption.
Technical & Usage Information
Information automatically collected when you visit the bitji website:
- IP address and device type
- Browser type and operating system
- Pages visited and session duration
- Cookie and local storage data
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we keep records of:
- Play history and betting activity
- Records of bonus and promotional offer usage
- VIP level and reward details
- Self-exclusion or limit-setting requests
Purpose of Data Use
bitji uses the information it collects only for the following legitimate purposes. We never use your information for unnecessary purposes or sell it to third parties.
- Account Management: To smoothly handle registration, login, and profile administration.
- Service Delivery: To provide gaming access, distribute bonuses, and process deposits and withdrawals.
- Identity Verification: To confirm the age (21+) and identity of account holders and to prevent fraud.
- Customer Support: To resolve your inquiries and complaints quickly and effectively.
- Security & Protection: To prevent unauthorized access, money laundering, and other fraudulent activity.
- Service Improvement: To review user experience and improve the quality of the platform.
- Responsible Gaming: To identify problematic gaming behavior and provide the necessary support.
- Communications: To notify you by email about important policy changes or account-related matters.
Data Sharing & Disclosure
bitji never sells your personal information to third parties. However, we may share specific information in the following limited circumstances:
Payment Processors
Information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services only to the extent necessary to complete transactions. These partners have their own privacy policies.
Technology & Service Providers
Minimal information may be shared with game service providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.) and technology infrastructure companies for the purpose of operating services. They operate under strict confidentiality agreements.
Legal Obligations
We may be legally required to disclose information to comply with a valid order from a court or competent authority, or to assist in the investigation of fraud, money laundering, or other illegal activities.
Business Transfers
In the event of a business merger, acquisition, or asset sale, users will be notified in advance of any transfer of user data, and the same or stricter privacy protections will be maintained.
Cookies & Tracking Technologies
bitji uses cookies and similar technologies to ensure website functionality and to improve your browsing experience.
Essential Cookies: These are necessary to maintain login sessions, manage security tokens, and ensure core platform functionality. Disabling these cookies will prevent the site from working properly.
Functional Cookies: Used to remember your preferences and settings, such as language selection and game settings.
Analytics Cookies: Help improve service quality by analyzing site traffic and usage patterns. This data is collected in aggregate form and does not directly identify any individual.
Data Protection Methods
bitji implements industry-proven, highest-standard technical and organizational security measures to protect your personal and financial information.
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology, protecting your information from third-party access.
Access Controls
Only authorized staff can access specific information for defined purposes. All access is logged and monitored.
Secure Servers
User data is stored in a secure and protected server infrastructure. Regular security reviews are conducted.
Data Minimization
We only collect information that is essential for the service. We refrain from collecting unnecessary data.
Caution: It is not possible to make data transmission over the internet entirely risk-free. However, we take every possible measure to ensure the security of your information. If you notice any suspicious activity, please notify us immediately.
Data Retention Period
bitji retains your information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements.
Account Information: Retained for as long as the account is active and, after closure, for the period required under applicable law.
Transaction Information: Financial transaction records are retained for a set period as required for legal compliance and dispute resolution.
Gaming Logs: Gaming activity data is kept for a defined period for the purposes of responsible gaming and security.
Marketing Communications: Marketing communications are stopped after processing your request to withdraw consent.
Your Privacy Rights
bitji respects your rights over your personal information. Your main rights are described below:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
Right to Rectification
If any information in your account is incorrect or incomplete, you can request that it be corrected or updated.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be obligated to retain some information due to legal requirements.
Right to Object to Processing
You may object at any time to the use of your information for marketing or profiling purposes, and we will respect that.
Right to Portability
You can receive your data in a structured, commonly used format that can be transferred to another service.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.
Protection of Minors
bitji strictly does not provide services to anyone under the age of 21. We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If we become aware that a minor has created an account, we will immediately delete that account and all associated information, and cancel any transactions.
If a parent or legal guardian believes their child or minor has registered on our platform, please notify our support team immediately.
Policy Changes & Updates
bitji reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:
- By displaying a prominent notice on the website
- By sending a message to your registered email address
- By noting the update date in the revised policy
If you continue to use the service after changes take effect, you will be considered to have consented to the updated policy. We therefore recommend visiting this page regularly.
International Data Transfers
bitji's servers and infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases:
- Transfers will be limited to only what is necessary for operating the service.
- Adequate protections will be ensured in the country to which data is transferred.
- Strict data processing agreements will remain in place with third-party partners.
- SSL encryption will be maintained even during international transmission.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, our support team is always ready to help. bitji's customer support is available 24/7 in Bengali and English.
To verify privacy-related requests, we may ask for additional information to confirm your identity. This is done for your own security.